| iQmetrix: The Customer Is Always Right? - Teaching Note |
| 作者姓名：Chris Street; Darren Meister; Tracy Thibodeau; |
| | 商品編號：8B16M028 |
| 出版日期：2016/02/26 | 內容長度：7 頁 |
Teaching note for product 9B16M028.
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| iQmetrix: The Customer Is Always Right? |
| 作者姓名：Chris Street; Darren Meister; Tracy Thibodeau; |
| 商品類型：Case (Field) | 商品編號：9B16M028 |
| 出版日期：2016/02/26 | 內容長度：10 頁 |
iQmetrix, a company founded in 1999, developed and sold point-of-sale (POS) software using the software-as-a-service model. Two iQmetrix enterprise account managers were discussing strategies for closing a software subscription deal with a large customer who asked for significant customization to be completed before the deal could be signed. The customization appeared to be critical for the customer, and the account managers thought the added functionality .....more
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